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SHOP RULES

§1

Introductory provisions

  1. The Frezowiak online store, available at the internet address www.frezowiak.pl, is run by Frezowiak Sp. z o.o. based in Kraków, entered into the National Court Register by the District Court for Kraków Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number KRS 0000956721, with share capital of PLN 5,000, NIP PL6772474801, REGON 52131331300000, BDO: 000561230.
  2. Contact with the Online Store is possible via e-mail: sklep@frezowiak.pl, by phone from Monday to Friday from 9:00 a.m. to 5:00 p.m., at the telephone number: + 48 536 863 847 and via the contact form on website www.frezowiak.pl
  3. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

§2

Definitions

  1. Consumer – a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to its business or professional activity.
  2. Seller – Frezowiak Sp. z o.o. based in Kraków, entered into the National Court Register by the District Court for Kraków Śródmieście in Kraków, XI Commercial Division of the National Court Register under the number KRS 0000956721, with share capital of PLN 5,000, NIP PL6772474801, REGON 52131331300000, BDO: 000561230.
  3. Customer – any entity making purchases via the Store.
  4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to whom a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
  5. Store – an online store run by the Seller at the Internet address www.frezowiak.pl
  6. Distance contract – a contract concluded with the Customer as part of an organized system for concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the moment of conclusion of the contract.
  7. Regulations – these Regulations of the Store.
  8. Order – Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding a Product or Products Sales Agreement with the Seller.
  9. Account – the customer’s account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
  10. Registration form – a form available in the Store that allows you to create an Account.
  11. Order form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  12. Cart – an element of the Store’s software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
  13. Product – a movable item/service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
  14. Durability – the ability of the Goods to maintain their functions and properties in the course of normal use.
  15. Umowa Sprzedaży – umowa sprzedaży Produktu zawierana albo zawarta między Klientem a Sprzedawcą za pośrednictwem Sklepu internetowego. The Sales Agreement is also understood as – applying to the characteristics of the Product – a contract for the provision of services and a contract for specific work.

§3

Technical requirements

  1. Do korzystania ze Sklepu, w tym przeglądania asortymentu Sklepu oraz składania zamówień na Produkty, niezbędne są:
    1. terminal device with access to the Internet and a web browser,
    2. an active e-mail account (e-mail),
    3. cookies enabled,
    4. Flash Player installed.

§4

General information

  1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
  2. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of §6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
  3. The prices given in the Store are given in Polish zlotys and are gross prices (including VAT). Deviations from the principle of the Polish currency are clearly marked.
  4. The prices on the website of the Frezowiak Sp. z o.o., as well as descriptions of goods and services, constitute only commercial information, and not an offer within the meaning of the Civil Code. They are binding – for the purposes of concluding a specific contract – only upon confirmation of the order being accepted by the Seller.
  5. The final (final) amount to be paid by the Customer consists of the price for the Product/Service and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement.
  6. When the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be provided in the Store. in the Product description.
  7. The Seller uses rebate codes in the Online Store, entitling them to purchase goods with a discount on the coupon. Discount codes cannot be converted into a cash equivalent.
  8. The Online Store website has an SSL certificate – a secure protocol for encryption of communication.

§5

Creating an Account in the Store

  1. Aby założyć Konto w Sklepie, należy wypełnić Formularz rejestracji. Niezbędne jest podanie następujących danych:
    1. Customer’s first and last name
    2. Customer’s e-mail address
    3. Phone number
    4. Account Password
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form.
  4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail to the address provided in § 1.

§6

Rules for placing an Order

In order to place an Order:

  1. log in to the Store (optional);
  2. incurring any fees on this account, remove the Account by sending an appropriate request to the Seller, in particular via e-mail to the address provided in § 1.
  3. log in or use the option of placing an Order without registration;
  4. if the option of placing an Order without registration has been selected – fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the details of the recipient of the Order,
  5. click the button “I am ordering and paying,
  6. choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
  7. The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.

§7

Delivery and payment methods offered

  1. Klient może skorzystać z następujących metod dostawy lub odbioru zamówionego Produktu:
    1. Postal shipment, COD postal shipment,
    2. Courier service, cash on delivery courier service,
    3. InPost parcel lockers,
    4. Pickup in person.
  2. Klient może skorzystać z następujących metod płatności:
    1. Cash on delivery,
    2. Cash on delivery,
    3. Payment by bank transfer to the Seller’s account,
    4. Electronic payments,
    5. Payment by credit card.
  3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.

§8

Execution of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
  2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the order and its acceptance for execution takes place by sending by the Seller to the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement . Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  3. If the customer chooses:
    1. payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement – otherwise the order will be canceled;
    2. payment on delivery upon delivery, the Customer is obliged to make the payment upon delivery;
    3. cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon receipt of the shipment within 3 days from the date of receipt of information about the readiness of the shipment for collection.
  1. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time limit indicated in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
  2. In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
  3. Początek biegu terminu dostawy Produktu do Klienta liczy się w następujący sposób:
    1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.;
    2. If the Customer chooses the method of payment on delivery – from the date of concluding the Sale Agreement;
    3. If the Customer selects a personal Product collection, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer’s e-mail address provided when placing the Order;
    4. In the case of ordering Products with different terms of readiness for collection, the date of readiness for collection is the longest given date.
  4. The beginning of the Product’s readiness for collection by the Customer is counted as follows:
    1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account;
    2. If the Customer chooses the method of cash on personal collection – from the date of conclusion of the Sales Agreement.
  5. Product delivery takes place within Europe.
  1. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the “Delivery costs” tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
  2. Personal collection of the Product by the Customer is free of charge.

§9

The right to withdraw from the contract

  1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
  3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
  4. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
  5. The statement should be sent electronically by sending the statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in § 3. The declaration should be submitted on the form, a specimen of which is attached as Appendix 1 to these Regulations.
  6. W przypadku przesłania oświadczenia przez Konsumenta drogą elektroniczną, Sprzedawca niezwłocznie prześle Konsumentowi na podany przez Konsumenta adres e-mail potwierdzenie otrzymania oświadczenia o odstąpieniu od Umowy.
  7. Consequences of withdrawal from the Agreement:
    1. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded.
    2. In the event of withdrawal from the Agreement, the Seller returns to the Consumer immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, with the exception of additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest standard delivery method offered by the Seller.
    3. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
    4. The Seller may withhold the reimbursement until the Product is received back.
    5. The Consumer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
    6. The consumer bears the direct costs of returning the Product, including the cost of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
    7. The consumer is responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
  8. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
  1. The consumer is responsible for the returned Product. In the event of damage to the product during transport, the Seller may reduce the refund amount by the value of the damaged items.
  2. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs,
    2. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery,
    3. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement,
    4. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,
    5. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.


§ 10

Warranty for Entrepreneurs

1. The Seller ensures the Delivery of Goods free from defects. The Seller is liable to the Entrepreneur if the Goods have a defect.

2. If the Goods have a defect, the Entrepreneur may:

  1. submit a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Entrepreneur replaces the defective Goods with defect-free Goods or removes the defect.

This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or remove defects. The Entrepreneur may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with a defect-free one, or instead of the replacement of the Goods, demand the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Goods free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Entrepreneur would be exposed by a different method of satisfaction.

  1. demand replacement of defective Goods with defect-free Goods or removal of the defect. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur.

The Seller may refuse to satisfy the Entrepreneur’s request if bringing the defective Goods into compliance with the Sales Agreement in a manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the other possible way of bringing them into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.

3. The entrepreneur who exercises the rights under the warranty is obliged to deliver the defective item to the Seller’s address. The cost of delivery is covered by the Seller.

4. The Seller is liable under the warranty if a physical defect is found within two years from the release of the Goods to the Entrepreneur. A claim for removal of a defect or replacement of the Good with a defect-free one expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a statement of price reduction due to a defect in the Goods. If the Entrepreneur demanded the replacement of the Goods with a defect-free one or the removal of the defect, the deadline to withdraw from the Sales Agreement or submit a price reduction statement begins with the ineffective expiry of the deadline for replacing the Goods or removing the defect

5. In the case of an Entrepreneur, the Seller is liable under the warranty within 1 year from the date of Delivery.

6. The Entrepreneur loses his rights under the warranty if he has not examined the Goods in time and in the manner accepted for Goods of this type and has not immediately notified the Seller of the noticed defect.7. The Seller enables the Customer who is a Consumer to use out-of-court resolution of consumer disputes. The authorized entity competent for the Seller is the Provincial Inspectorate of Trade Inspection in Krakow, ul. Ujastek 7, 31-752 Kraków http://www.krakow.wiih.gov.pl/

§ 11

Non-compliance of the goods with the contract

Complaint of the Consumer and the Entrepreneur with the rights of the Consumer

1. The goods are compliant with the contract if, in particular, their:

(a) description, type, quantity, quality, completeness and functionality, and for goods with digital elements, also compatibility, interoperability and availability of updates;

b) suitability for a specific purpose for which it is needed by the Consumer or Entrepreneur with Consumer rights, about which the Consumer or Entrepreneur with Consumer rights notified the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.

2. In addition, in order to be considered compliant with the contract, the Goods must:

a) be fit for the purposes for which Goods of this type are usually used, taking into account applicable laws, technical standards or good practices;

b) occur in such quantity and have such features, including Durability and safety, and in relation to Goods with digital elements – also functionality and compatibility, which are typical for Goods of this type and which the Consumer or Entrepreneur with Consumer rights may reasonably expect, taking into account take into account the nature of the Goods and the public assurance made by the Seller, his legal predecessors or persons acting on their behalf, in particular in the advertisement or on the label, unless the Seller proves that:

  1. did not know about the public assurance in question and, judging reasonably, could not have known about it;

b. prior to the conclusion of the contract, the public assurance was rectified in the terms and form in which the public assurance was given, or in a comparable manner;

c. the public assurance did not affect the decision of the Consumer or Entrepreneur with Consumer rights to conclude the contract.

c) be delivered with packaging, accessories and instructions that the Consumer or Entrepreneur with Consumer rights may reasonably expect to be provided;

d) be of the same quality as the sample or pattern that the Seller made available to the Consumer or Entrepreneur with Consumer rights before the conclusion of the contract, and correspond to the description of such sample or pattern.

3. The Seller shall not be liable for the non-compliance of the Goods with the contract in the scope referred to in §10 section 2, if the Consumer or Entrepreneur with Consumer rights, at the latest at the time of concluding the contract, has been clearly informed that a specific feature of the Goods deviates from the requirements of compliance with the contract set out in §10 para. 2, and clearly and separately accepted the lack of a specific feature of the Goods.

4. The Seller is liable for the lack of conformity of the Goods with the contract resulting from improper installation of the Goods, if:

  1. it was carried out by the Seller or under his responsibility;
  2. improper installation carried out by the Consumer or Entrepreneur with Consumer rights resulted from errors in the instructions provided by the entrepreneur or a third party.

5. The Seller shall be liable for the non-conformity of the Goods with the contract existing at the time of their delivery and revealed within two years from that moment, unless the expiry date of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer . It is presumed that the lack of conformity of the Goods with the contract, which was revealed before the expiry of two years from the moment of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the contract .

6. The Seller may not invoke the expiry of the deadline to determine the non-conformity of the Goods with the contract specified in §10 section 5, if this deficiency was deceitfully concealed.

7. If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with Consumer rights may demand its repair or replacement.

8. The Seller may make a replacement when the Consumer or Entrepreneur with Consumer rights requests repair, or the Seller may make repairs when the Consumer or Entrepreneur with Consumer rights requests replacement, if the Goods are brought into conformity with the contract in a manner chosen by the Consumer or Entrepreneur with Consumer rights. is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into compliance with the contract.

9. When assessing the excess of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the non-compliance of the Goods with the contract, the value of the Goods in accordance with the contract and excessive inconvenience to the Consumer or Entrepreneur with Consumer rights resulting from the change in the way of bringing the Goods into compliance with the contract.

10. The Seller shall make the repair or replacement within a reasonable time from the moment when the Seller was informed by the Consumer or Entrepreneur with Consumer rights about the lack of compliance with the contract, and without excessive inconvenience to the Consumer or Entrepreneur with Consumer rights, taking into account the specificity of the Goods and the purpose in which which the Consumer or Entrepreneur with Consumer rights acquired it. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.

11. The Consumer or Entrepreneur with Consumer rights provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer or Entrepreneur with Consumer rights at his own expense.

12. If the Goods were installed before the non-compliance of the Goods with the contract was revealed, the Seller disassembles the Goods and reassembles them after repair or replacement, or has these activities performed at its own expense.

13. The Consumer or Entrepreneur with Consumer rights is not obliged to pay for the usual use of the Goods, which were then replaced.

14. If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with Consumer rights may submit a statement of price reduction or withdrawal from the contract when:

a) The Seller refused to bring the Goods into compliance with the contract in accordance with §10 section 8 above;

b) The Seller has not brought the Goods into compliance with the contract in accordance with §10 para. 10 to §10 sec. 12 above;

c) the non-compliance of the Goods with the contract continues, even though the Seller has tried to bring the Goods into conformity with the contract;

d) the lack of conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the protection measures specified in §10 section 7 to §10 sec. 12 above;

e) it is clear from the Seller’s statement or circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with Consumer rights.

15. The seller is obliged to respond to the consumer’s complaint within 14 days from the date of its receipt

16. The Seller returns to the Consumer or Entrepreneur with Consumer rights the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Consumer’s or Entrepreneur with Consumer rights about the price reduction.

17. The Consumer or Entrepreneur with Consumer rights may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the Goods with the contract is significant.

18. If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or Entrepreneur with Consumer rights may withdraw from the contract only in relation to these Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur with Consumer rights together with the Goods inconsistent with the contract, if the Consumer or Entrepreneur with Consumer rights cannot reasonably be expected to agree to retain only the Goods in accordance with the contract.

19. In the event of withdrawal from the contract, the Consumer or Entrepreneur with Consumer rights immediately returns the Goods to the Seller at his expense. The Seller returns the price to the Consumer or Entrepreneur with Consumer rights immediately, not later than within 14 days from the date of receipt of the Goods or proof of sending them back.

20. The Seller refunds the price using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.

21. The Seller does not use out-of-court dispute resolution referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§12

Complaint and warranty

  1. The Sales Agreement covers new Products.
  2. The seller is obliged to provide the customer with an item free from defects.
  3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
  4. Complaints should be reported electronically to the addresses of the Seller provided in these Regulations or using the electronic complaint form provided by the Seller on one of the Store’s subpages.
  5. It is recommended to include in the complaint, among others. a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer’s request in connection with the defect of the goods.
  6. The Seller will respond to the complaint request immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer’s request was justified.
  7. Goods returned under the complaint procedure should be sent to the following address:
    Frezowiak Sp. Z o. o.

Na Błonie 3B/56

30-147 Kraków

Polska

§13

Out-of-court ways of dealing with complaints and redress

  1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Inspection Handlowa and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  2. The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
  1. The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
  2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000. on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
  3. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

§14

Rules for publishing opinions

  1. Each buyer/customer may post opinions about the goods/services in the appropriate place on the Store’s website. The opinion should be written in Polish, observing the principles of correct Polish.
  2. Opinions are subjective statements of customers. The seller is not responsible for their content.
  3. The buyer/customer declares that his statement does not violate applicable law or the rights of third parties. He bears full responsibility for the statements posted by him in the Frezowiak Online Store.
  4. The sent opinion is subject to verification by the seller in terms of checking whether the opinion does not contain prohibited content, i.e. in particular, when the opinion violates applicable regulations, contains prohibited content, advertising, personal data, infringes copyrights, etc.

§15

Personal data in the Online Store

  1. The administrator of personal data of Customers collected via the Online Store is the Seller.
  2. Customers’ personal data are processed by the administrator via the Online Store in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR) .
  3. The recipients of the personal data of the Customers of the Online Store may be:
  1. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator.
  2. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.
  1. The customer has the right to access their data and correct them.
  2. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.
  3. Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§16

Provisions for buyers who are not Consumers

  1. The right to withdraw from a distance contract is not available to an entity other than the Consumer.
  2. Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
  3. In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

§17

Final Provisions

  1. Agreements concluded through the Online Store are concluded in Polish.
  2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
  3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
  4. The Regulations come into force on 01/05/2022.
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